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No More Headaches: Tips to Manage Your Insurance and A/R Process

Course Overview

This interactive workshop will focus on proven techniques to improve your claims payment process. Topics will include writing narratives, identifying effective attachments and simplifying your appeals process. Attendees will learn common errors and reasons for delay or denial of payment. Manage your office's dental insurance system before it handles you!

Learning objectives include:

  • Identify common reasons for claim denials
  • Understand how to write effective narratives
  • How effective treatment plan presentations can affect your insurance process
  • Verbal skills and scripting for collection scenarios


  • 2 or 3 hour lectures available

Recommended preliminary class: Insurance Coordinator Skills Workshop

What Others Are Saying

I thoroughly enjoyed the insurance course you gave on Friday April 5th at the Arkansas State Dental meeting. How refreshing it is to hear someone speak in a language and use terminology that can be understood!!

- Donna, Conway Pediatric Dental Group
"I liked that Ms. Duncan provided real insights about what's really happening and the way practices are changing. She is very knowledgeable about how to maximize revenue and deal with minefield of insurance."

-Dr. J. M.

Sponsor paragraph:

Teresa works with sponsors to reduce the cost to meeting planners. Companies include Philips Sonicare, CareCredit, Solution Reach, Patterson Dental, Henry Schein Dental and NEA/MEA.

**License to use ADA CDT codes granted to Teresa Duncan. The use of the above statement enables the speaker and host association to hold a CDT course. The dental procedures codes ("Code") are owned and published by the American Dental Association ("ADA") in its reference manual Current Dental Terminology ("CDT"). The ADA is the exclusive owner and copyright holder of the CDT, including the Code, as well as of the ADA claim form.

Seminar Topics

Speaker's Packet

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If you'd like to have Teresa speak at your next event, fill out the form below. Attendees and meeting planners, see what others are saying about Odyssey Management.

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Contact Us Today

(703) 201-1845

Connect With Us